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Customer Relationship Management Specialist
2 weeks ago
We are seeking a highly skilled and customer-focused professional to manage our CRM operations. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and delivering exceptional customer satisfaction.
Key Responsibilities:- Handle customer interactions via phone, email, and chat in a professional and courteous manner.
- Resolve customer queries and complaints efficiently, ensuring prompt resolution and high levels of customer satisfaction.
- Effectively communicate product and service information to customers, addressing their needs and concerns.
- Demonstrated strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- A customer-centric mindset, with a focus on delivering exceptional customer experiences.
- Basic computer knowledge and experience with CRM software, with the ability to navigate and utilize various tools and systems.
- At least 1 year of experience in customer service or a related field, with a proven track record of success.
