Senior Customer Relationship Manager
2 weeks ago
Foster long-lasting customer relationships as a seasoned Key Account Management professional. Exceptional communication skills and attention to detail are required to provide tailored solutions and ensure seamless customer experiences.
- Develop strategic relationships with key clients, driving loyalty and growth opportunities.
You will serve as a mentor within the team, guiding junior staff members while handling escalated inquiries and issues. Additionally, you will present analysis to customers, further enhancing our commitment to delivering top-tier service.
Key Responsibilities:- Conduct regular account reviews with assigned customers, understanding their requirements and meeting targets.
- Collect periodic customer feedback to gauge satisfaction levels and identify areas for improvement.
- Implement and manage client experience processes, coordinating with various teams to ensure seamless execution.
To be successful in this role, you should have a minimum of 5-7 years of experience in BPO, customer interaction, marketing support, or sales and marketing. Your ability to analyze existing processes and implement efficient solutions will be essential in driving business success.
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Customer Relationship Manager
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Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000Job Opportunity: Key Accounts ManagerWe are seeking an experienced and skilled professional to take up the role of Key Accounts Manager. In this position, you will be responsible for building and maintaining strong relationships with key customers, ensuring timely delivery of goods and services as per defined SLAs.Your key responsibilities will include...
