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Senior Customer Relationship Manager

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000

Job Opportunity: Key Accounts Manager


We are seeking an experienced and skilled professional to take up the role of Key Accounts Manager. In this position, you will be responsible for building and maintaining strong relationships with key customers, ensuring timely delivery of goods and services as per defined SLAs.

Your key responsibilities will include managing customer interactions, coordinating logistics and operations, and developing strategies to enhance customer satisfaction and loyalty.

You will also work closely with cross-functional teams to identify business opportunities and implement initiatives to drive growth and revenue. Additionally, you will be responsible for preparing and presenting regular reports to stakeholders, highlighting key performance metrics and areas for improvement.

This is a challenging role that requires excellent communication, organizational, and analytical skills. If you have a proven track record of success in account management and are looking for a new challenge, we encourage you to apply.

About This Role

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

Key Responsibilities


  • Manage customer interactions to ensure high levels of customer satisfaction
  • Coordinate logistics and operations to ensure timely delivery of goods and services
  • Develop strategies to enhance customer loyalty and retention
  • Work closely with cross-functional teams to identify business opportunities
  • Prepare and present regular reports to stakeholders

Requirements


  • Bachelor's degree in Business Administration or related field
  • Proven experience in account management or a related field
  • Excellent communication, organizational, and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail