Chief Engagement Specialist

1 day ago


Shimoga, Karnataka, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Senior Customer Support Executive

About Us

We are a cutting-edge marketing and engagement platform empowering businesses to grow their revenues via WhatsApp.

  • 400+ crore WhatsApp messages exchanged yearly between businesses and users via our platform.
  • Trusted by top brands worldwide.
  • Bizneses drive 25–80% of revenues using our services.

The Opportunity

  • Work with a dynamic team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven organization shaping the future of WhatsApp-led engagement.

Responsibilities

  • Manage customer inquiries across phone, email, live chat, and social media.
  • Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Resolve product-related issues promptly to ensure high customer satisfaction.
  • Maintain detailed records of all interactions in CRM/support tools.
  • Develop expertise in our platform to deliver effective solutions.
  • Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Analyze customer feedback, working with product and tech teams to improve user experience.
  • Contribute to the creation and refinement of support processes, tools, and workflows.

Qualifications

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.


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