IT Operations Lead

2 weeks ago

Cochin, Kerala, India beBeeProject Full time ₹ 15,00,000 - ₹ 20,00,000
Project Manager Job Description

This is a project management role in which you will lead solution development efforts and coordinate the involvement of all necessary actions required. You will maintain a consistent schedule of online meetings with the client to manage performance objectives, customer expectations, and assess customer needs on an ongoing basis.

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Job Type: Full-time

Shift: Night Shift (4:00 PM to 1:00 AM)

Responsibilities:

  • Exposure to US/International Client (Preferred) Prior Experience in IT Projects Handling / Project Coordinator / Project Manager roles.
  • Excellent written and verbal communication and presentation skills able to generate interest and engage the client during calls and on emails.
  • Manage projects, establish productive, professional and profitable relationships with key personnel and clients in assigned projects.
  • Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts.
  • Responsible for client receivables; planning and execution of monthly retention.
  • Candidates with IT Project Management, Wordpress, PHP & Technical Skills Preferred.
  • Preferred Location Noida.
  • Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
  • Able to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
  • Achieves strategic customer objectives and account plans defined by company management.
  • Good relationship building skills (internal, external, and cross-cultural).
  • Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.
  • Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

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