Strategic Account Manager

2 days ago

Vizag, Andhra Pradesh, India beBeeClient Full time US$ 6,00,000 - US$ 10,00,000
Job Title: Client Success Associate">

We are seeking a skilled and experienced professional to serve as a Client Success Associate. This role requires exceptional client service, sales drive, and seamless client experience management.

The ideal candidate will be responsible for serving as the first point of contact for clients, addressing their concerns, resolving issues efficiently, and ensuring client satisfaction and retention.

  • Serve as the primary point of contact for all US-based clients, providing expert guidance and timely responses during East Coast hours – Monday to Friday.
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.

Consultative Sales:

  • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Consistently meet or exceed individual and team success goals.

Relationship Building:

  • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.

Operational Excellence:

  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.

Market Insight & Reporting:

  • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Own reporting and insights on client engagement, product performance, and market trends, as needed.

Qualifications:

  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Bar Raising Soft Skills in handling executive-level clients.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.

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