Senior Program Manager

3 weeks ago


Bengaluru, Karnataka, India Q2 Full time

About Q2


We are passionate about building strong, diverse communities by strengthening their financial institutions. At Q2, we deliver mobile banking platforms and technology solutions globally to over 22 million end-users across 1,300 financial institutions and fintech clients.



Our Mission


We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.



The Role


We are seeking a team-focused Senior Release Manager with a passion for identifying and managing processes to ensure we release quality software developed using Agile Scrum methodology.



Responsibilities



  • Provide leadership on cross-functional teams to guarantee smooth and timely delivery of software packages to our Implementations and Support teams.
  • Ensure adherence to organizational processes and SDLC standards for software release practices.
  • Establish engineering and QA completeness criteria to gate software releases from engineering to QA to release.
  • Responsible for release planning, documentation, dependency coordination, internal training and communications.
  • Provide organizational metrics reporting for build and release milestones and release schedules.
  • Provide leadership to manage bug triage scope with cross-functional implementation and support teams.
  • Initiate and work on initiatives to improve the software release experience and improve internal and external customer satisfaction.
  • Provide direction and guidance to less-experienced team members.


Requirements



  • Bachelor's degree in Computer Science or related field or equivalent experience.
  • Overall 12+ years of industry experience and minimum 7 years related experience in project management, business analysis, software development, or software implementations. Financial Services or Digital Channel experience is preferred.
  • Self-starter with proven ability to work in a fast-paced collaborative team environment while delivering results.
  • Familiarity with enterprise software deployment architecture and methodologies.
  • Ability to convey technical concepts to business-oriented teams and to interact with technical internal resources.
  • Capable of assessing and communicating risks and mitigations.
  • Experience managing customer and internal expectations while understanding the customer impact.
  • Leadership experience in a team lead or manager role.
  • Strong process, leadership, and collaboration skills.
  • Excellent verbal, written, and interpersonal skills.


Q2 Offers



  • Hybrid work opportunities.
  • Flexible time off.
  • Career development and mentoring programs.
  • Health and wellness benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents.
  • Community volunteering and company philanthropy programs.
  • Employee peer recognition programs – "You Earned It".


How We Give Back to the Community


We support dozens of wide-reaching organizations, promoting diversity and success in leadership and technology.



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