Front Office Operations Manager

1 day ago


Nellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Front Office Executive Job Summary

We are seeking an experienced Front Office professional to manage our front desk operations, ensuring a seamless guest experience.

Key Responsibilities:
  • Oversee day-to-day front desk operations, including check-ins/outs, billing, and responding to inquiries.
  • Ensure front desk functions are error-free and identify areas for improvement.
  • Administer front office duties on a daily basis and implement continuous review and improvement processes.
  • Fulfill additional duties as needed in case of absence or peak workload.
  • Monitor and oversee all guest services on a daily basis.
  • Identify critical guests and provide exceptional customer service.
  • Answer day-to-day inquiries and provide information about short-term and long-term stays.
  • Develop and maintain effective communication skills, both verbal and written.
Requirements:
  • A graduate degree in hotel management or related field is preferred.
  • A minimum of 3-4 years of experience in a similar role at a high-end establishment.


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