ServiceNow ITSM Module Expert

1 week ago


Delhi, Delhi, India QAAgility Technologies Full time
Job Overview

We are seeking an experienced ServiceNow ITSM Module Expert to join our team at QAAgility Technologies. This is a remote opportunity with a competitive salary range of $120,000 - $180,000 per year.

Job Description

This role will involve maintaining a deep understanding of the ServiceNow platform and its ITSM module features. You will stay updated with the latest ServiceNow releases and best practices. Your technical expertise should include developing and maintaining complex scripts (Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS) to automate processes and enhance user experience. Troubleshooting and resolving script-related issues efficiently is also key to this role.

You will collaborate with stakeholders to design and implement effective ITSM processes, such as incident management, problem management, change management, and service request management. Configuring ServiceNow to align with established ITSM processes and integrating it with other systems (e.g., Jira, Active Directory) to ensure seamless data flow and automation are critical responsibilities.

Requirements
  • Technical Expertise: Maintain a deep understanding of the ServiceNow platform and its ITSM module features.
  • Agile Methodologies: Apply Agile/Scrum methodologies to deliver projects on time and within budget.
  • Communication Skills: Demonstrate strong communication skills (written, interpersonal, and presentational).

The ideal candidate should have strong experience in scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS etc. Experience implementing systems using the Agile/Scrum methodology and being able to translate acceptance criteria into feature files and scenarios is also essential.



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