
Data-Driven User Retention Specialist
6 days ago
We are seeking a data-driven and creative professional to lead our user retention efforts.
This is a hands-on role for an analytical problem-solver who loves to run experiments, analyze data, and see a direct impact on the size of our user base.
Main ResponsibilitiesChurn Prevention and Intervention- Work with our data team to identify listeners showing signs of disengagement or a high risk of churning.
- Develop and execute proactive, multi-channel campaigns triggered by at-risk behavior.
- Architect and manage the end-to-end strategy for bringing back churned subscribers, including segmenting users based on past listening behavior and time since churn.
- Craft compelling offers and hyper-personalized content to find the perfect reason for a listener to return.
- Owning and reporting on the core KPIs for this domain: Churn Rate, Save Rate, Reactivation Rate, and the ROI of your campaigns.
- Collaborating closely with our main lifecycle team to ensure a seamless user experience.
- A passion for music and audio, and being able to understand why users stay or leave.
- Strong analytical skills and the ability to leverage predictive models and data analysis to inform decisions.
- Excellent communication and project management skills, with the ability to work effectively in a cross-functional environment.
- The opportunity to make a real impact on the size of our user base and contribute to the growth of our business.
- A dynamic and supportive work environment, with opportunities for career development and advancement.
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