Contract Customer Retention Specialist

5 days ago

Thoothukudi, Tamil Nadu, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Accounts Specialist

This is a contract position with a global technology leader. We seek a proactive customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

The role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on conversion rates from trials to purchases, accounts suspended due to non-response, and other key metrics.

Requirements:

  • Advanced knowledge of Microsoft Excel software.
  • BASIC knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem-solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

Benefits:

  • Work with a global technology leader fostering a progressive culture.
  • Flexible work environment.

Key Qualities:

  • Integrity, experience, honesty, people, humanity, and passion for excellence are qualities that define this company.

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