User Engagement Specialist

4 days ago

Thoothukudi, Tamil Nadu, India beBeeCommunityBuilder Full time ₹ 12,00,000 - ₹ 18,00,000
Content and Community Associate Job Description

Our team seeks a skilled professional to build and maintain strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction.

Key Responsibilities:

  • The primary point of contact for users, managing day-to-day communication and fostering a positive and interactive environment.
  • Scale daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
  • Implement strategies for the upskilling and monetization of matchmakers, content creators, and moderators, driving growth and revenue.
  • Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization, ensuring seamless integration and alignment with business goals.
  • Create and nurture micro-influencers within the FRND ecosystem to drive matchmaking, virtual gifting, and radio shows, amplifying brand presence and reach.
  • Stay up to date with new social media trends, insights, and best practices, applying knowledge to inform and improve community management strategies.
  • Manage and support different speaking communities to foster a positive and interactive environment, promoting engagement and loyalty.

Required Skills and Qualifications:

  • Minimum 1 year experience in operations, campaign, or community management in Punjabi/Gujarati and Marathi speaking audiences.
  • Strong interpersonal and communication skills to build relationships, negotiate conflicts, and facilitate collaboration.
  • Strong understanding of Punjabi/Gujarati and Marathi culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
  • Familiarity with app-based user engagement metrics and tools, using data to inform decisions and optimize performance.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion, delivering results and meeting deadlines.
  • Ability to work cross-functionally and manage multiple projects and priorities, balancing competing demands and expectations.
  • Analytical mindset with strong problem-solving abilities, approaching challenges with creativity and resourcefulness.

Benefits:

This role offers a unique opportunity to join a dynamic team and make a meaningful impact on our community. If you are passionate about building strong relationships, driving growth, and making a difference, we encourage you to apply.

Other Opportunities:

We value diversity and inclusion and welcome applications from candidates of all backgrounds. We offer a competitive compensation package, opportunities for professional development, and a supportive work environment.

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