
HCM Solutions Leader
7 days ago
Job Title: Oracle Cloud HCM Payroll Lead
Overview of the Role:
- Lead a team of payroll-focused support consultants based in India, responsible for recruitment, onboarding, mentoring, and line management.
Responsibilities:
- Work as a senior Oracle Cloud Payroll consultant, providing expertise in configuration, processing, troubleshooting, and legislative compliance.
- Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
- Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
- Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
- Build and maintain strong client relationships through responsive, proactive support and communication.
- Drive improvements in support processes, documentation, and internal tooling to establish a scalable, high-performing payroll support model.
- Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients.
- Contribute to internal knowledge bases and support materials, championing a culture of continuous improvement.
- Provide strategic input into the ongoing development and structure of the India Managed Services team.
Requirements:
- Proven experience in leading payroll teams, with expertise in Oracle Cloud HCM solutions.
- Strong analytical and problem-solving skills, with ability to troubleshoot complex client issues.
- Excellent communication and interpersonal skills, with ability to build strong client relationships.
- Ability to work collaboratively with cross-functional teams, including sales, delivery, and support.
Benefits:
- Opportunity to work with a global leader in cloud-based HCM solutions.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
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