Lead Talent Acquisition Specialist

2 weeks ago

Gurgaon, Haryana, India beBeeInnovator Full time US$ 12,00,000 - US$ 18,00,000
Leads and Innovators Wanted

We're looking for individuals who embody the spirit of progress, with a passion for driving growth in dynamic business environments. As part of our global community, you'll have the opportunity to collaborate with diverse colleagues who share an unwavering commitment to supporting customers, communities, and each other.

Global Services Group Overview

The Global Services Group is comprised of interconnected business units that collectively provide service on a global scale, playing a pivotal role in helping American Express achieve its vision of being a world leader in customer service.

Key Responsibilities:
  • Interface with analysts, team leaders, and other management members to drive collaboration and alignment.
  • Develop and execute dialing strategies for GNA markets to ensure strong RPC (Right Person Contact) and minimum abort rates.
  • Analyze and define optimal contact times to improve total contacts in the process.
  • Manage, update, and report real-time activities in the department.
  • Monitor Real-Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders.
Deliverables:

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