Collection Operations Manager

3 weeks ago


Ahmedabad, Gujarat, India IDFC FIRST Bank Full time

Job Title: Collection Operations Manager - Delinquency Management

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Function/Department: Retail Banking

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Job Description:

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  • The role holder will be responsible for managing a team and coordinating operational recovery activities for an area credit portfolio in their assigned territory.">
  • They will administer corporate policies and procedures to ensure front delinquencies are minimized.">
  • Working closely with the legal team, they will provide sound legal advice on how to manage delinquencies that the company faces.">
  • The role holder is end-to-end collection responsible for the collections of the area allocated, contributing to the larger organizational objectives of the bank.">
  • They will plan, organize, direct, and oversee the activities of the Recoveries department while managing the agencies associated with the company in their assigned area.">
  • The role holder will be responsible for the efficiency and optimization of retrieving EMI from customers and must adhere to guidelines laid out by the company, contributing to the larger organization's objectives.">
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Roles & Responsibilities:

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  2. Responsible for handling an area for collections of specific products.">
  3. Responsible for collection efficiency and cost of collections for the assigned area.">
  4. Responsible for tracking and controlling delinquency of the area, bucket-wise and DPD-wise, focusing on non-starters.">
  5. Responsible for reviewing account allocations and collections targets by bucket to agencies/in-house teams.">
  6. Regularly following up with default customers through a dedicated team.">
  7. Ensuring that collection agencies and executives adhere to legal guidelines provided by law.">
  8. Managing productivity by fixing productivity parameters for in-house/agencies/collection executives, monitoring performance against set parameters, and daily reviewing the same.">
  9. Making sure there is adequate 'feet on street' availability area-wise/bucket-wise/segment-wise.">
  10. Ensuring detailed background and reference checks have been done on agencies/DCTs being appointed and evaluating them constantly.">
  11. Collaborating with the legal team to ensure legal action is taken on specified cases.">
  12. Building relationships with key clients to ensure timely collections are made.">
  13. Determining suitable tactics or strategies for timely collections.">
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Managerial & Leadership Responsibilities:

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  • Attracting and retaining best-in-class talent for key roles in their reporting structure.">
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Estimated Salary:

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₹12-18 LPA ( depending on experience )



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