Technical Solutions Specialist

4 days ago

Hyderabad Secunderabad Telangana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Solutions Support Expert

  • This role requires an individual to provide expert-level support for customers, resolving technical issues and providing workarounds.
  • The ideal candidate will have a strong understanding of relational databases and proficiency in SQL/Oracle queries.
  • They should also possess advanced Excel skills, including expertise in formulas and functions for data analysis.
  • Additional requirements include at least 5+ years of experience in application or product support, flexibility to work in rotational shifts (EST and CST), and excellent oral and written English communication skills.
  • A strong analytical and problem-solving ability is essential, as well as the willingness to own and resolve problems.
  • The successful candidate will also be able to balance customer empathy with product support constraints, working effectively under pressure and as part of a team.

Requirements:

  • At least 5 to 9 years of experience in a customer-facing environment.
  • Proficiency with relational databases.
  • Advanced Excel skills, including expertise in formulas and functions for data analysis.
  • Competency in writing SQL/Oracle queries at an intermediate level.
  • Basic understanding of DB2, SQL Server, and Oracle.
  • Practical experience with Jenkins and Datadog.
  • Strong communication skills for interacting with technical and non-technical individuals.
  • Flexibility to work in rotational shifts (EST and CST).
  • Excellent oral and written English communication skills.
  • Strong analytical and problem-solving skills.
  • Willingness to own and resolve problems.

Nice-to-Have Skills:

  • General familiarity with accounting principles or processes.
  • Knowledge of Salesforce and Jira applications.
  • Familiarity with ERPs like NetSuite, Oracle, SAP.
  • Experience working with cross-functional teams as a client advocate.
  • Desire to improve technical and problem resolution skills.
  • Ability to work under pressure and as part of a team.
  • Ability to see the bigger picture.
  • Objectivity in customer dealings.
  • Positive attitude towards solving customer problems.
  • Ability to prioritize tasks and complete them timely.
  • Passion for customer success and technology.
  • Attention to detail.

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