Highly Skilled Technical Support Associate

3 days ago


Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 1,50,000 - ₹ 55,00,000

Job Summary

">Technical Support Associate
">We are seeking a highly skilled Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing world-class customer service to our clients. You will work closely with customers to identify their needs and offer the most appropriate solutions.">

Key Responsibilities:

">
  • ">
  • Resolve basic network and modem functionality issues, including landline troubleshooting.">
  • Walk customers through common phone hardware and software configurations to maximize service functionality.">
  • Provide solutions and resolution resources for customer repair problems.">
  • Interface with customers over the phone to provide status updates and ensure service has been restored.">
  • Evaluate and escalate technical issues to upper-level technical support when needed.">
">

Requirements:

">

To succeed in this role, you must have excellent communication skills and 1-5 years of experience in International Technical Support (Voice). You should also have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.

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We offer a dynamic work environment where you can grow professionally. Our benefits package includes medicare facilities, salary up to 5 Lpa, and both side cab facilities.

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Additional Job Description:

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We are looking for individuals with 1 year of Technical Support Experience in BPO Industry.



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