Senior ServiceNow Developer

2 days ago

Hyderabad Secunderabad Telangana, India beBeeServicenow Full time
Senior ServiceNow Developer

As a Senior ServiceNow Developer, you will play a pivotal role in designing and delivering cutting-edge self-service experiences for our end-users. Your expertise will be instrumental in shaping the future of our employee center pro and service portal.

Key Responsibilities:

  • Design and develop intuitive user interfaces for Service Portal, Employee Center Pro, and mobile applications to enhance the user experience and increase self-service efficiency.
  • Develop and optimize Performance Analytics (PA) dashboards to provide actionable insights into self-service effectiveness, platform usage, and key performance metrics.
  • Configure and manage Virtual Agent to automate common user queries and enhance the overall self-service experience.
  • Collaborate with UX designers to improve the user interface and ensure the portal aligns with best practices in user experience across both desktop and mobile platforms.
  • Integrate self-service solutions with other ServiceNow modules, ensuring a cohesive user experience across platforms and devices.

Required Skills and Qualifications:

  • ServiceNow Certified System Administrator (Mandatory)
  • ServiceNow Certified Application Developer (Preferred)
  • Deep understanding of Knowledge Management (KM) best practices and the ability to configure KM workflows.
  • Expertise in developing and configuring ServiceNow mobile applications to provide seamless access to services, approvals, and knowledge on the go.
  • Ability to design intuitive and engaging user interfaces for Service Portal, Employee Center Pro, and mobile applications.

Benefits:

  • Opportunity to work with a talented team of developers and designers
  • Chance to make a significant impact on the company's self-service strategy
  • Professional growth and development opportunities

Others:

  • Strong analytical and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work effectively with global, virtual teams

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