
Software Product Technical Services Specialist
5 days ago
Job Role: We are seeking a highly motivated and skilled Software Support Specialist to join our organization. The successful candidate will be responsible for providing technical support to users, creating support articles on software features, preparing instruction manuals, designing systems, and assisting in the preparation of details for developing new features.
Responsibilities:
- Provide technical support to users via phone, email, or chat.
- Create high-quality support articles on software features, including screenshots, videos, and step-by-step instructions.
- Prepare detailed instruction manuals for internal use, ensuring that they are clear, concise, and easy to follow.
- Design and implement system solutions to meet business needs, including creating user guides and training materials.
- Assist in the preparation of details for developing new features, including writing requirements documents and testing plans.
- Liaise with different teams concerning product development or project details.
Requirements:
- Degree in Computer Science, Information Technology, or a related field.
- 1 year of experience in software support, product management, or a related field.
- Analytical skills with attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to think critically.
Benefits:
- Competitive salary and benefits package.
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