Senior Business Development Manager

2 weeks ago


Delhi, Delhi, India IDFC FIRST Bank Full time
Job Description

The role of Senior Business Development Manager at IDFC FIRST Bank involves building strong relationships with clients, including mid and large-sized corporate houses. Your primary objective will be to maximize profitability while minimizing risk and ensuring strict adherence to guidelines.

You will serve as the first point of contact for clients, resolving issues and increasing customer penetration across Asset and Liabilities products in Wholesale Banking. This is a key role in contributing to the bank's larger organizational objectives.

Key Responsibilities:
  • Customer Onboarding: Ensure seamless onboarding by providing best-in-class customer service standards and processes, developing deep relationships to become the client's preferred banking partner.
  • Business Generation: Spearhead business growth within dynamic regulations and the bank's risk appetite, expanding trade volume.
  • Client Understanding: Understand client needs, business characteristics, and sector specifics to provide tailored solutions.
  • Solution Structuring: Structure solutions to achieve customer satisfaction while aligning with the bank's policies.
  • Accountability: Be accountable for customer acquisition, due diligence, and recovery.
  • Revenue Growth: Ideate diversified revenue streams for wholesale banking and facilitate campaigns to increase customer penetration and acquire high-quality clients.
  • Risk Management: Identify early warning signs and flag potential pitfalls to prevent losses to the bank by studying financial reports.
  • Market Intelligence: Gather and leverage market intelligence to incorporate best practices.
  • Relationship Building: Develop and maintain constructive relationships with internal and external stakeholders to help achieve business-critical goals.
  • Collaboration: Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve desired business objectives while ensuring maximum efficiency in internal processes.
  • Customer Satisfaction: Create and deploy mechanisms to measure and monitor customer satisfaction, envisioning changes to existing processes to improve specifications and performance.
  • High-Quality Service: Ensure high-quality customer service, reviewing customer complaints to maintain satisfaction and increase treasury business.
  • Talent Attraction: Attract and retain top talent for key roles in your reporting structure.
  • Customer-First Culture: Champion IDFC FIRST Bank's customer-first culture by driving the team to adopt high-service norms, ensuring absolute customer delight.
  • Employee Productivity: Monitor key parameters on employee productivity, hiring quality, and attrition rates, making necessary improvements.
Requirements

This role requires 5-10 years of relevant work experience in relationship management. A graduation in any field and a post-graduation degree are mandatory. You should have strong communication skills and the ability to work under pressure.

Estimated Salary:

₹50,00,000 - ₹80,00,000 per annum (estimated)



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