Regional Service Excellence Leader

2 weeks ago


Bokaro Steel City Dhanbad Jamshedpur, India beBeeService Full time ₹ 80,00,000 - ₹ 1,50,00,000

The Service Area Manager is a pivotal role in driving service excellence within the assigned region. This position demands a profound understanding of service processes, dealership management, product knowledge, and competition tracking.

Key Responsibilities:
  • Achieving service targets through channel partners in the assigned region
  • Boosting market share for the assigned region by providing strategic directives
  • Keeping abreast of market developments to combat competition
  • Analyzing market service data and customer satisfaction data
NPS Improvement Strategies:
  • Identifying network gaps and prospective dealers
  • Managing business viability and profitability
  • Providing support and handholding new dealers
Repair Quality and Service Capability Enhancement:
  • Capturing best practices and deploying them horizontally
  • Initiating marketing programs and monitoring customer service
  • Optimizing stock planning and correction
Dealership Performance Optimization:
  • Deploying best practices across regions
  • Career pathing and mentorship
  • Conducting team building activities

This is a challenging role that requires strong leadership skills, technical expertise, and the ability to drive results-oriented teams.

The ideal candidate will possess excellent communication skills, be able to analyze complex data, and provide strategic guidance to drive business growth.



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