Senior Cloud Contact Center Specialist

4 days ago

Kollam, Kerala, India beBeeContactCenterEngineer Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Contact Center Engineer Job Description

  • The ideal candidate will be responsible for designing, implementing, and maintaining the Genesys Cloud Contact Center platform.
  • Key responsibilities include:
    • Design and engineering functions – Work with suppliers to establish and document standards and blueprints.
    • Operations and maintenance – Manage operational run, enhancements, and platform changes.
    • Supplier management – Monitor and manage services provided by suppliers.
    • Integration and governance – Support integrations, governance processes, and architecture/design.
    • Stakeholder engagement – Engage with internal stakeholders and external representatives.
    • Required qualifications include:
      • 3-5 years of experience working with Genesys Cloud contact center solutions.
      • Genesys Certified Professional (GCP) or equivalent certifications.
      • Bachelor's degree in Computer Science, Information Technology, or a related field.
      • Skills required include:
        • Genesys Cloud tools.
        • JSON.
        • RegEx.
        • Restful API/web services.
        • Designing, creating, and managing table-driven and dynamic workflows.

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