Senior CX Strategy Professional

1 day ago


Kollam, Kerala, India beBeeCustomerExperience Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Title: Senior CX Solutions Specialist

In this dynamic and customer-centric role, you will be instrumental in driving forward-thinking initiatives and delivering innovative solutions leveraging Genesys Cloud, AWS Connect, and UI/UX capabilities.

We are seeking an experienced professional with a strong background in contact centre domain expertise and proficiency in:

  • Genesys CX UI / AWS Connect UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts enabling agents to access tools and information efficiently.
  • Solid understanding of UI/UX design principles for customer-facing platforms.
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
  • Ability to map, analyse, and improve customer journeys using insights and data.

You will collaborate closely with cross-functional teams to deliver projects that capitalise on leading CX technologies across global enterprises.

This is an opportunity to work on cutting-edge projects within the Contact Center and Customer Experience domain, with exposure to innovative technologies and a flexible, remote-friendly work culture.



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