
Client Relationship Manager
1 week ago
As a seasoned professional, you will be responsible for building and maintaining strong relationships with clients across various industries.
Key Responsibilities:- Manage Client Accounts: Develop and maintain trustful connections with clients to serve as their primary point of contact for any inquiries or concerns.
- Understand Client Requirements: Gather and analyze client briefs to comprehend their objectives, preferences, and expectations for projects or campaigns.
- Coordinate Project Execution: Liaise between clients and internal teams to ensure smooth execution of projects while meeting client expectations and deadlines.
- Present Proposals and Reports: Prepare and present project proposals, campaign strategies, progress reports, and performance analytics to clients to highlight achievements and areas for improvement.
- Provide Strategic Guidance: Offer strategic advice and recommendations to clients based on market trends, consumer insights, and best practices to enhance project effectiveness and achieve desired outcomes.
- Resolve Issues and Conflicts: Address client concerns, complaints, or conflicts promptly and professionally to maintain positive client relationships.
- Stay Updated on Industry Trends: Stay informed about industry developments, competitor activities, and emerging trends to offer innovative solutions and maintain a competitive edge.
- Foster Client Loyalty: Engage with clients proactively to identify opportunities for additional services, aiming to increase client satisfaction and retention.
- Ensure Compliance and Quality: Ensure all project materials and campaigns adhere to regulatory requirements, industry standards, and quality benchmarks, maintaining the agency's reputation for excellence.
- Bachelor's degree in Marketing, Advertising, Communications, Business, or a related field.
- 1–2 years of experience in an advertising or marketing agency environment.
- Excellent verbal and written communication skills.
- Strong presentation skills with the ability to build and deliver engaging client presentations.
- Proficient in MS Word/Excel for drafting briefs, reports, and documents.
- Proficient in MS PowerPoint / Google Slides for building decks and client presentations.
- Highly organized with strong attention to detail.
- Proactive, solution-oriented, and able to manage multiple tasks simultaneously.
- Passionate about advertising, brand building, and creative communication.
If you believe you possess the essential qualities to excel in this role, we would love to hear from you.
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