Team Leader

1 week ago


Tirupati, Andhra Pradesh, India beBeeoperations Full time ₹ 12,12,500 - ₹ 14,25,000
Job Title: Operations Team Lead

We are seeking a seasoned Operations Manager to spearhead our team at the forefront of Business Process Management (BPM) services. As a trusted brand custodian and long-term partner to leading brands, we provide customized BPM solutions that help customers stay ahead of the curve through transformational strategies.

The ideal candidate will have a minimum of 3 years of supervisory experience, preferably in US BFSI-Email Process, with exceptional knowledge of G-suite, particularly Google Sheets and Google Slides. A strong background in process execution, monitoring Key Performance Indicators (KPIs) and target compliance is essential.

The successful candidate will lead a team of customer service associates, motivating them to achieve KPIs targets. They will oversee effective resource allocation to meet productivity and quality metrics, document issues as needed, and ensure adherence to policy and procedures.

The Operations Team Lead will be responsible for project execution, monitoring KPIs and target compliance, performing ad hoc data analysis, participating in process improvement initiatives, and validating operational processes and data inputs/outputs.

Key responsibilities include monitoring emails/chat taken by associates, providing feedback, conducting weekly and monthly reviews, prioritizing work assignments, and devising strategies to minimize attrition and absenteeism.


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