Tech Expert

10 hours ago

Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 18,00,000

Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team. As a key member of our infrastructure group, you will be responsible for ensuring the smooth operation of our systems and technologies.

Responsibilities:
  • Monitor system uptime, health, and performance across development and production environments.
  • Troubleshoot issues (local and remote) across OS, software, network, and cloud systems.
  • Perform root-cause analysis and collaborate with DevOps teams to resolve recurring issues.
  • Configure machines, access controls, and user permissions for new and existing team members.
  • Support secure practices such as system hardening, OS patching, and routine compliance audits.
  • Assist in CI/CD workflows and contribute to infrastructure improvements and documentation.
  • Coordinate hardware procurement: sourcing laptops, peripherals, and licenses as per project needs.
  • Work with vendors for equipment purchases, service warranties, and support escalations.
  • Track inventory, machine handovers, and replacement cycles using internal systems.
  • Troubleshoot and resolve remote hardware/software issues during onboarding and day-to-day ops.
  • Act as a first point of contact for internal TechOps requests.
  • Maintain internal documentation, runbooks, and asset registers.
  • Collaborate cross-functionally with HR, Finance, and Engineering to ensure smooth operational workflows.
Requirements:
  • 1+ years of experience in TechOps, IT Support, Infrastructure, or DevOps assistance.
  • Hands-on experience with Linux/macOS systems, basic networking, and cloud services (AWS/GCP).
  • Familiarity with monitoring/logging tools and remote access tools (AnyDesk, TeamViewer, etc.).
  • Exposure to CI/CD tools, Git, basic scripting, or task automation.
  • Strong coordination, follow-up, and communication skills — especially with remote teams and external vendors.
  • Ability to juggle multiple requests and still maintain system hygiene and documentation.
  • Bonus: Interest in using AI tools like GitHub Copilot or ChatGPT to streamline workflows.
  • Bonus: Familiarity with procurement tools, inventory tracking, or asset management platforms.
About Us:

Our company is a product studio that builds innovative products. Our team moves fast, thinks deeply, and cares about pushing software to empower people and businesses.

Why Work With Us?

We offer a dynamic work environment with opportunities for growth and development. If you are passionate about technology and want to make a difference, we encourage you to apply.

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