Emizentech - Senior Business Analyst - Post Sales

4 weeks ago

Jaipur, Rajasthan, India Emizen Tech Full time

Client Engagement & Implementation Planning:

- Collaborate with clients post-sale to understand their specific business processes, operational workflows, and strategic goals in detail.

- Lead discovery workshops and meetings to gather comprehensive business requirements for solution configuration, customization, and integration.

- Develop detailed project plans and timelines in collaboration with Project Managers, outlining BA activities during the implementation phase.

Requirements Elicitation & Documentation:

- Translate complex client business requirements into clear, concise, and comprehensive functional and non-functional specifications (e. , BRDs, FRDs, User Stories).

- Create detailed process flows, use cases, wireframes, and other visual aids to articulate solution behavior and user experience.

- Identify and document data migration requirements, integration points, and reporting needs.

- Manage and prioritize the product backlog, ensuring alignment with client priorities and project scope.

Solution Configuration & Customization Guidance:

- Work closely with development, configuration, and QA teams to ensure the designed solution is built and configured according to client specifications.

- Provide expert guidance during the development and testing phases, clarifying requirements and resolving ambiguities.

- Participate in solution design sessions, offering insights from a business process perspective.

User Acceptance Testing (UAT) & Training:

- Facilitate and support User Acceptance Testing (UAT) sessions, guiding clients through test cases and gathering feedback.

- Document UAT results, track defects, and ensure timely resolution with the development team.

- Develop and deliver comprehensive training materials and conduct training sessions for client end-users and administrators.

Change Management & Optimization:

- Assist clients in understanding and adapting to new system functionalities and business processes.

- Identify opportunities for process improvement and system optimization post-implementation to maximize client value.

- Act as a trusted advisor to clients, providing ongoing support and insights into solution capabilities.

Stakeholder Communication:

- Maintain strong communication channels with clients, project managers, technical leads, and other stakeholders, providing regular updates on progress, risks, and issues.

- Facilitate effective communication between business stakeholders and technical teams.

Required Skills & Qualifications:

- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

- 3-4 years of proven experience as a Business Analyst, specifically within a post-sales, implementation, or professional services environment.

- Strong understanding of the Software Development Life Cycle (SDLC) and experience with Agile methodologies (Scrum, Kanban).

- Exceptional ability to elicit, analyze, document, and manage detailed business and functional requirements.

(ref:iimjobs.com)

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