IT Service Delivery Specialist

1 day ago

Coimbatore, Tamil Nadu, India beBeeService Full time ₹ 17,00,000 - ₹ 20,10,000

About Us

We are a digital transformation and consulting firm.

Position Overview

We seek an experienced professional to establish and lead our service delivery system from the ground up.

This role is ideal for someone with 5+ years of experience in ITSM delivery who can create effective frameworks, standardize processes, ensure quality, and drive customer satisfaction.

Key Responsibilities:

  • Design and implement the end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor junior team members in delivery practices and standards.

Required Skills & Qualifications:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks is preferred but not mandatory.

Benefits:

  • Build and own the service delivery function from the ground up.
  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.

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