Visionary Service Delivery Expert

10 hours ago

Coimbatore, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 1,04,000 - ₹ 1,30,878

Award-Winning Service Delivery Professional Wanted

Are you an accomplished professional with a proven track record in delivering exceptional services? Do you have a passion for driving business growth and improving customer satisfaction? If so, we may have the perfect opportunity for you.

We are currently seeking a skilled Service Delivery Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the end-to-end service delivery process, ensuring high-quality standards, and maintaining customer satisfaction.

This role involves developing and implementing strategies to enhance efficiency and customer satisfaction, while also providing technical leadership and guidance to our development team. You will work closely with stakeholders to define project scope, objectives, and deliverables, and ensure compliance with service level agreements (SLAs) and manage service performance metrics.

Key Responsibilities:
  • Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards.
  • Develop and implement service delivery strategies to enhance efficiency and customer satisfaction.
  • Ensure compliance with service level agreements (SLAs) and manage service performance metrics.
  • Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design.
  • Collaborate with stakeholders to define project scope, objectives, and deliverables.
  • Monitor and report on service delivery performance, identifying areas for improvement.
  • Adhere to Agile ways of working and make sure of aligning the team in the same mindset.
  • Guiding and mentoring team on the SRE guidelines and Continuous improvements.
  • Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture.
  • Ensure customer feedback is collected, analyzed, and acted upon to improve service quality.
Mandatory Skills and Qualifications:
  • Should have Maintenance & Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies.
  • .Net Fullstack (+ React or Angular + PL-SQL) OR Java Fullstack (+ React or Angular + PL-SQL) OR Mainframe (COBOL, DB2, AS-400 etc.).
  • Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.).
  • End to end Incident Management.
  • Review Shift and Roster plans.
  • Should have good working experience in support & maintenance projects.
  • Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc.
  • Excellent Communication and convincing power.
  • Excellent team collaboration.
Nice to Have Skills:
  • Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx.
  • Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack).
  • Basic Knowledge on Chaos Engineering, Self healing, auto scaling.
  • Basic Knowledge on one of the clouds (Azure OR AWS OR GCP).
  • Building use cases for automation and AI/Agentic.
  • Knowledge on any one scripting language (Python/Bash/Bash).

  • Product Visionary

    2 days ago

    Coimbatore, Tamil Nadu, India beBeeProduct Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title: Product VisionaryAbout the Role:We are seeking experienced professionals to lead and deliver transformational initiatives across Credit Analysis, Insurance, and Risk & Compliance domains.The ideal candidate will bring a strong mix of business analysis, product ownership, and domain expertise, with proven ability to translate business needs into...

  • Service Expert

    2 days ago

    Coimbatore, Tamil Nadu, India beBeeTextile Full time ₹ 9,00,000 - ₹ 12,00,000

    Senior Service ProfessionalWe are seeking an experienced and skilled Senior Service Professional to join our team. The ideal candidate will have a strong background in textile machinery, with excellent installation, commissioning, maintenance, breakdown support, and AMC services skills.Job Purpose:This role involves executing service operations such as...

  • Senior EPM Solution Delivery Expert

    2 days ago

    Coimbatore, Tamil Nadu, India beBeeEpm Full time ₹ 90,00,000 - ₹ 1,50,00,000

    Expert EPM Solutions Specialist\We are a leading provider of Enterprise Performance Management solutions, delivering cutting-edge services to major enterprises across the region.\The Opportunity\As an Expert EPM Consultant, you will combine deep technical expertise in EPM platforms with strategic business advisory capabilities. This role offers the unique...

  • Service Operations Expert

    11 hours ago

    Coimbatore, Tamil Nadu, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000

    Service Operations ExpertThis role is ideal for a ambitious and driven professional who can successfully onboard skilled service professionals in the category.We are seeking someone with 6 months - 2 years of work experience, proficient in advanced data analysis using Excel/ SQL/Tableau/Power BI and able to work efficiently in a fast-paced environment.The...

  • Textile Machinery Service Expert

    2 days ago

    Coimbatore, Tamil Nadu, India beBeeTextile Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Textile Machinery Service ExpertWe are seeking a highly skilled and experienced Textile Machinery Service Expert to join our team. This role is responsible for delivering high-quality service operations at customer sites, ensuring timely completion of tasks, and maintaining excellent customer relationships.About the Role:This position involves...

  • Chief Product Delivery Officer

    2 days ago

    Coimbatore, Tamil Nadu, India beBeeProductivity Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Product Manager – Customer SolutionsAbout the Role:We are seeking a skilled Product Manager to lead key workstreams and collaborate closely with cross-functional teams to deliver high-impact product improvements and professional services projects.Rapid Requests:Manage the product backlog of small high-impact feature improvement ideas submitted...

  • Chief Financial Operations Strategist

    11 hours ago

    Coimbatore, Tamil Nadu, India beBeeCompliance Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Senior Operations Director - Financial ServicesWe are seeking a seasoned leader to oversee our global operations, ensuring seamless delivery and exceptional client satisfaction.Lead end-to-end Service Delivery Management for top-tier banking and financial clients, guaranteeing operational excellence and compliance with regulatory standards.Manage large-scale...

  • AI Innovation Lead

    11 hours ago

    Coimbatore, Tamil Nadu, India beBeeexpert Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Artificial Intelligence ExpertJob Overview:We are seeking a highly skilled AI expert with strong technical expertise and a passion for innovation. This role is both hands-on and visionary: you'll design, develop, and deploy AI solutions across NLP, Generative AI, and Intelligent Networking while also contributing to product roadmaps and client success.Key...

  • Financial Services Domain Expert

    12 hours ago

    Coimbatore, Tamil Nadu, India beBeeBanking Full time ₹ 1,80,00,000 - ₹ 2,28,00,000

    Job OverviewWe are seeking an experienced Commercial Banking Consultant/Subject Matter Expert to join our practice team. This individual will serve as a solutions expert and advisor to internal and external stakeholders, providing strategic insights, process consulting, and domain expertise across commercial banking operations.

  • Program Delivery Coordinator

    4 days ago

    Coimbatore, Tamil Nadu, India beBeeChangeManager Full time ₹ 9,00,000 - ₹ 12,00,000

    Service Management LeaderJob Summary:Coordinate programs, projects, or managed services. Manage project delivery through contract management and shared service coordination. Foster collaborative relationships with key stakeholders to drive strategic objectives.Key Responsibilities:Develop change management strategies to ensure seamless program...