Technical Service Delivery Expert

1 week ago

Coimbatore, Tamil Nadu, India beBeeTroubleshooting Full time ₹ 12,00,000 - ₹ 18,00,000
IT Support Specialist

We are seeking a talented and innovative professional to join our team as an IT Support Specialist. As a key member of our IT team, you will be responsible for delivering exceptional support to end-users, resolving technical issues, and collaborating with internal teams to deliver high-quality services.

Key Responsibilities:
  • Provide timely and effective IT service desk support, guidance, and training to end-users on various IT devices, applications, or processes.
  • Record, update, and escalate support issues to the next level promptly.
  • Support all IT onboarding activities for end-users.
  • Work closely with internal IT teams on system testing, integration, and maintenance.
  • Discover new IT business tools to support business users and internal IT teams.
  • Seek, suggest, evaluate, and implement process and technology improvements.
  • Learn and grow in other IT business areas.
Requirements:
  • Excellent English written and verbal communication skills.
  • Exceptional customer service skills.
  • Great teamwork skills.
  • Ability to work independently within a diverse global team.
  • Strong troubleshooting skills, bug-finding, and resolution.
  • Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).
  • Graduate degree in any stream from an accredited institution.

As an IT Support Specialist, you will have the opportunity to work in a dynamic and collaborative environment, contribute to the growth and success of our organization, and develop your skills and knowledge in IT service management.

Benefits:

You will have the chance to learn and grow in a variety of IT areas, expand your network, and develop your skills in IT service management.

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