IT Technical Specialist
2 days ago
We are seeking a skilled IT professional to join our dynamic team as an IT Help Desk Specialist. The ideal candidate will have experience in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients.
You will provide top-notch support via remote tools, manage support tickets, and contribute to a fast-paced environment. A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practices.
Key Responsibilities:- Offer technical assistance and troubleshooting for Windows & Mac platforms across multiple clients and client-site locations.
- Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
- Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
- Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
- Minimum of 3 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
- Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
- Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
- Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).
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