Systems Administrator

15 hours ago


Lucknow, Uttar Pradesh, India beBeeSystemEngineer Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

As a Systems Engineer, you will be responsible for maintaining effective relationships with infrastructure leads, peers, and IT regional managers to ensure seamless IT operations.

You will oversee operational tasks, ensure proper documentation is maintained, and work closely with the business for any changes or requests for new services.

  • Act as a point of escalation for daily operational issues
  • Oversee operational tasks and ensure proper documentation is maintained
  • Work closely with the business for any changes or requests for new services
  • Provide support in solving incidents, service requests and problems
  • Execute resolution of all incidents and problem enquiries

Key responsibilities also include ensuring continuity in service provision, restoring required service in case of disruption, managing third-party vendors for incident management, and checking technical conditions of IT equipment and landscape.

Additionally, you will build and provision IT hardware, maintain and update systems periodically, monitor and report on system performance, and provide reporting on an ad-hoc basis.

You will also play an active role in IT Infrastructure related projects, act as 1st line support on the Infra team, establish good relationships with members of 2nd and 3rd line support groups, actively participate in information and knowledge sharing within the team, and work towards acquiring understanding of Vistra procedures and technical landscape.

Furthermore, you will understand and comply with Vistra Information security & Compliancy Framework and guidelines, continue to expand customer service repertoire, and explore customer-facing best practices.

Finally, you will seek continuous improvement in services delivered.

Required Skills and Qualifications

For this role, we are looking for a passionate, professional, and confident individual with excellent attention to detail and strong written and verbal communication skills.

Key requirements include:

  • 8-10 years of IT experience in similar roles of IT Infrastructure management, Wintel Admin
  • Service Delivery / Client Orientation / Customer Service
  • Advanced technical troubleshooting skills
  • Full coverage to support the business hours
  • Communication / responsiveness, Analytical Skills / Troubleshooting Skills
  • Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified
  • Excellent communication skills and fluent English
  • Experience of working in a global team and in/for different jurisdictions (excellent English communication skills)

Education/Professional Qualifications: Full time Graduation \\[Post\] Graduation in any Stream Microsoft Certifications – Windows Servers / O365 / Azure / AWS

Company Benefits

At our Mumbai office, we believe in putting our employees' well-being first. We offer a flexible hybrid working arrangement and birthday leave.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members.



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