Customer Service Executive Role

7 days ago


Tiruchi, Tamil Nadu, India beBeeCommunication Full time ₹ 30,00,000 - ₹ 60,00,000
Customer Service Representative

We are seeking an experienced customer service representative to join our team. As a customer service representative, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. A minimum of 2 years of experience in a customer service or client support role is required.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Deliver accurate information regarding services and procedures.
  • Handle and resolve customer complaints and issues with empathy and efficiency.
  • Escalate complex queries to the appropriate internal departments.

Key Responsibilities:

  1. Provide exceptional customer service: Respond to customer inquiries and provide timely and effective solutions.
  2. Communicate effectively: Deliver accurate information regarding services and procedures.
  3. Problem-solve: Handle and resolve customer complaints and issues with empathy and efficiency.
  4. Collaborate with internal teams: Escalate complex queries to the appropriate internal departments.

Requirements:

  • A minimum of 2 years of experience in a customer service or client support role.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.

Bonus Requirements:

  • Knowledge of visa application procedures and travel management regulations.
  • Proficiency in Microsoft Office Suite (Word, Excel).


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