
Customer Service Executive Role
7 days ago
We are seeking an experienced customer service representative to join our team. As a customer service representative, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. A minimum of 2 years of experience in a customer service or client support role is required.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Deliver accurate information regarding services and procedures.
- Handle and resolve customer complaints and issues with empathy and efficiency.
- Escalate complex queries to the appropriate internal departments.
Key Responsibilities:
- Provide exceptional customer service: Respond to customer inquiries and provide timely and effective solutions.
- Communicate effectively: Deliver accurate information regarding services and procedures.
- Problem-solve: Handle and resolve customer complaints and issues with empathy and efficiency.
- Collaborate with internal teams: Escalate complex queries to the appropriate internal departments.
Requirements:
- A minimum of 2 years of experience in a customer service or client support role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to manage multiple tasks and prioritize effectively.
Bonus Requirements:
- Knowledge of visa application procedures and travel management regulations.
- Proficiency in Microsoft Office Suite (Word, Excel).
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