
UCCE Solutions Specialist
1 day ago
We are seeking a highly skilled professional to join our team as a UCCE Solutions Specialist. The ideal candidate will have a solid understanding of Cisco Unified Contact Center Enterprise (UCCE) solutions, including experience with 3rd party Call recording platforms.
- Cisco UCCE Experience: Proficient in supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms.
- Cisco ICM/CCMP/CVP/CUIC Knowledge: Basic knowledge of Cisco ICM/CCMP/CVP/CUIC for troubleshooting purposes.
- MACD Creation: Experienced in creating MACDs in Cisco UCCE and IPT platforms.
- VOIP Protocols: Clear understanding of VOIP protocols like SIP, H.323, and MGCP, including awareness of ITIL process.
- Cisco Voice Network: Understanding of Cisco Voice network deployment models and functioning of voice network devices.
- Performance Management Tools: Knowledge and use of VOIP and Performance Management Tools, with integration experience with other Tools.
- Telecom Infrastructure Protocols: Clear understanding of Telecom infrastructure protocols like ISDN and analogy signalling.
- Business Support Environment: Ability to work in a 24/7 business support environment.
This is an exciting opportunity for individuals who thrive in dynamic environments and are passionate about delivering exceptional customer experiences through innovative technology solutions.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Designing, implementing, and maintaining UCCE solutions to meet business requirements.
- Collaborating with cross-functional teams to ensure seamless integration and delivery of UCCE solutions.
- Providing expert-level technical support and guidance on UCCE-related issues.
- Staying up-to-date with industry trends, best practices, and emerging technologies related to UCCE.
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