Walk-in Phone Support Specialist

2 weeks ago

Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000
Customer Service Representative Job Description

This role involves providing top-notch customer support and collections via phone calls.

Key Responsibilities:
  • Assess and resolve inquiries, requests, and complaints primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact. Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
Required Skills:
  • Strong Communication Skills: Strong verbal and written communication skills are essential to effectively interact with customers and provide a positive experience.
  • Cultural Adaptability: Neutral accent and good adaptation to US culture is required to better serve our global clients.
  • Query Resolution: Ability to resolve customer queries in the first point of contact is crucial to building trust and confidence with our customers.
  • Customer Focus: Focus on delivering a positive customer experience is vital to driving business growth and customer loyalty.
  • Professionalism: Professional, courteous, friendly, and empathetic demeanor is expected to ensure exceptional customer service.

The ideal candidate will have experience in RCM/DME for a minimum of 1 year.

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