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System Infrastructure Support Specialist
2 weeks ago
We are seeking a highly skilled System Infrastructure Support Specialist to provide end-to-end technical support for our organization.
This role involves delivering exceptional service by troubleshooting and resolving technical issues efficiently, escalating when necessary.
- Provide technical assistance for hardware, software, and peripherals.
- Deliver multi-channel support for local and remote users.
The ideal candidate will have experience in IT Helpdesk or Technical Support roles, with strong skills supporting Windows 11, MacOS, and common business productivity software.
You should be able to communicate technical information clearly to non-technical users, multitask, prioritize, and problem-solve in a fast-paced environment.
Key Responsibilities- Troubleshoot and resolve technical issues via phone, email, or in-person.
- Manage tickets efficiently and escalate when necessary.
- Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
- Use FreshService for IT asset lifecycle management.
You will work closely with cross-functional teams to identify and implement process improvements, ensuring seamless service delivery.
Requirements:
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
- Ability to multitask, prioritize, and work under pressure.
Bonus Points:
- Experience working in a dynamic, fast-paced IT environment.
- Proficiency in multiple operating systems and software applications.
About Us:
We strive to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We build a diverse workforce that reflects the communities we serve.
