QA Team Leader

2 weeks ago

Thoothukudi, Tamil Nadu, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

This role focuses on supervising a team of senior quality assurance analysts to execute independent audits of underwriting operations executed by BPO teams across various geographic regions.

  • Lead and manage the team in performing QA audits, ensuring delivery of high-quality results and managing workflows effectively.
Responsibilities

The position entails the following key responsibilities:

  • Managing a team of experienced Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO partners.
  • Overseeing QA activities across key underwriting back-office processes such as Policy Booking, Endorsements, Submission, Quotes, and other processes.
  • Acting as a quality gatekeeper to ensure accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitoring team productivity and managing audit sampling volumes to ensure timely completion of reviews and continuous capability development.
  • Collaborating with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Preparing weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
  • Collaborating with onshore business stakeholders and BPO QA teams across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.
  • Conducting regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
  • Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business.
  • Coaching and mentoring QA analysts; fostering a culture of continuous learning and accountability.
Requirements

The ideal candidate should possess the following qualifications:

  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
  • Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).
Key Skills

The successful candidate will have the following key skills:

  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions).
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High attention to detail and ability to manage high volumes of complex audits.
  • Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
  • Proficient in MS Excel, PowerPoint, and QA tools/systems.
  • Effective communicator with ability to present insights clearly and influence change.
  • High level of accountability, organizational skills, and decision-making ability.

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