Senior Salesforce Implementation Specialist for Healthcare Solutions

2 days ago


Delhi, Delhi, India EVERSANA Full time
Job Overview

We are seeking a skilled Salesforce Business Analyst with expertise in Health Cloud to join our team at EVERSANA. As a key member of our implementation team, you will play a pivotal role in delivering scalable and efficient Salesforce solutions, focusing on the healthcare industry.

Key Responsibilities:

  • Collaborate with stakeholders to understand business needs, requirements, and processes related to healthcare and patient management.
  • Analyze and document existing process flows, identifying potential improvements and mapping them to the new platform.
  • Own migration of client engagements from older platforms to new ones, ensuring seamless transitions.
  • Work closely with cross-functional teams to implement enhancements and change requests on existing platforms.
Requirements

To be successful in this role, you must have:

  • 3-5 years of experience as a Business Analyst, with 1-2 years of experience in Salesforce Business Analysis.
  • A Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Relevant Salesforce certifications, such as Administrator or Service Cloud Consultant.
  • Proven experience working on large Salesforce implementations in the Service Cloud or Health Cloud environment.
  • Familiarity with user stories and acceptance criteria.
Preferred Skills

We prefer candidates who have:

  • Demonstrated capability to work with ambiguity and collaborate with cross-functional teams.
  • Excellent communication skills and a strong understanding of customer services and healthcare domains.
  • Experience implementing Salesforce for healthcare clients.
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive compensation package, including an estimated $120,000 - $160,000 per year, based on experience and qualifications.
  • A collaborative work environment that fosters growth and development opportunities.


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