Chief Automobile Technical Liaison

1 day ago

Cochin, Kerala, India beBeeServiceAdvisor Full time ₹ 2,40,000 - ₹ 3,60,000
Automotive Service Advisor Role

This role involves interacting with customers and coordinating service appointments, understanding customer concerns and vehicle issues, explaining service requirements and costs, preparing job cards, communicating repair needs to workshop technicians, ensuring correct allocation of jobs, advising on additional services and upselling value-added services, acting as a bridge between customers and the workshop team, tracking job progress, and ensuring timely completion of service/repair. The Automotive Service Advisor also provides accurate repair estimates, obtains customer approval before carrying out additional work, inspects serviced vehicles before handover, explains work done, costs, and warranty coverage to the customer, ensures smooth and timely delivery of vehicles, handles customer complaints and resolves issues, follows up with customers post-service for feedback, maintains long-term relationships to build loyalty, and maintains service records and job documentation.

Required Skills and Qualifications:
  • Strong communication and interpersonal skills.
  • Technical knowledge of automobiles.
  • Problem-solving and conflict resolution skills.
  • Customer service orientation.
  • Sales and upselling ability.
  • Time management and multitasking.
Benefits:
  • Salary - 20-30k CTC per month
Key Responsibilities:
  1. Customer Interaction & Service Booking:
  • Greet customers and schedule service appointments.
  • Understand customer concerns and vehicle issues.
  • Explain service requirements, repair options, and costs.
Job Card Preparation & Coordination:
  • Prepare accurate job cards/work orders.
  • Communicate repair/maintenance needs to workshop technicians.
  • Ensure correct allocation of jobs to mechanics.
Advising & Upselling:
  • Recommend additional services or preventive maintenance.
  • Upsell value-added services, accessories, and extended warranties.
Workshop Communication:
  • Act as a bridge between the customer and workshop team.
  • Track job progress and keep customers informed.
  • Ensure timely completion of service/repair.
Cost Estimation & Approval:
  • Provide accurate repair estimates.
  • Obtain customer approval before carrying out additional work.
Quality Check & Vehicle Delivery:
  • Inspect serviced vehicles before handover.
  • Explain work done, costs, and warranty coverage to the customer.
  • Ensure smooth and timely delivery of vehicles.
Customer Relationship Management:
  • Handle customer complaints and resolve issues.
  • Follow up with customers post-service for feedback.
  • Maintain long-term relationships to build loyalty.
Documentation & Compliance:
  • Maintain service records and job documentation.
  • Ensure compliance with manufacturer and company standards.

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