E.V. Service Technician

1 day ago

Cochin, Kerala, India beBeeAutomotive Full time ₹ 16,000 - ₹ 17,500
Automobile Mechanic

We are seeking a skilled professional to join our team.

About the Role

This is an exciting opportunity for candidates who have completed their graduate diploma between 2021-2024.

Key Responsibilities:
  • Welcome and assist customers with service requests, gathering and updating customer feedback in the system, and engaging in effective communication regarding repair updates.
  • Analyze and diagnose scooters to determine necessary repairs, documenting diagnosis reports in the Workshop Management System.
  • Perform and inspect repairs on vehicles based on customer requirements, utilizing Workshop Management System Getafix with full adherence.
  • Track customer complaints in Zendesk and maintain real-time updates in the system, timely updating operational status and ETA in CRM and WMS systems.
  • Conduct deep diagnosis of scooter health in the Telematics Command Centre, possessing comprehensive knowledge of OLA Scooter and its technical aspects.
  • Capable of repairing or replacing all scooter parts, staying updated on OLA technical curriculum and EV news bulletins.
  • Adhere to processes at the Experience Centre, ensuring clear bay markings for vehicles and scooters, handling invoicing and payment collections, and maintaining service bays in a clean and serviceable condition.
  • Conduct inventory audits, ensure alignment of system and physical inventory, perform Goods Receipt Note GRN, and manage warranty part reverse logistics to the main workshop.
Requirements:
  • Qualification: Only Graduate Diploma, 10+2+3, Pass out Year should be between 2021-2024.
  • Fresher Male Candidates are eligible.

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