Ev Service Technician- Kerala

3 days ago

Cochin, Kerala, India 2COMS Full time

Automobile Technician About the Client Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens Role Automobile Technician Location Thiruvananthapuram Kochi Kannur Thrissur Malappuram Roles and Responsibilities Customer Handling Warmly welcome and assist customers with service requests Gather and update customer feedback in the system Engage in effective communication with customers regarding repair updates Diagnosis Analyze and diagnose scooters to determine necessary repairs Document diagnosis reports in the Workshop Management System Getafix Perform and inspect repairs on vehicles based on customer requirements System Handling Track customer complaints in Zendesk and maintain real-time updates in the system Utilize Workshop Management System Getafix with full adherence Timely update operational status and ETA in CRM and WMS systems Conduct deep diagnosis of scooter health in the Telematics Command Centre Technical Repairs Possess comprehensive knowledge of OLA Scooter and its technical aspects Capable of repairing replacing all scooter parts Stay updated on OLA technical curriculum and EV news bulletins Process and Operational Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles scooters Handle invoicing and payment collections Maintain service bays in a clean and serviceable condition Parts Operation Conduct inventory audits and ensure alignment of system and physical inventory Perform Goods Receipt Note GRN and manage inventory at the Experience Centre Manage warranty part reverse logistics to the main workshop Safety and Compliance Adhere to uniform and protective gear requirements during scooter repairs Properly use protective gear and handle tool kits during repairs Ensure availability and readiness of fire-fighting equipment Requirements Qualification- Only Graduate Diploma 10 2 3 Pass out Year should be between 2021-2024 Only Fresher Male Candidates are eligible Benefits Salary - Diploma 16K take home Graduate 17 5K take home

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