Director of Workforce Optimization

2 weeks ago

Vizag, Andhra Pradesh, India beBeeWorkforce Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Workforce Management Director Job DescriptionThe Workforce Management Director is a senior leadership role that oversees the planning, coordination, and execution of workforce management strategies to drive business growth and efficiency.Key Responsibilities:
  • Develop and implement strategic workforce management plans to meet business objectives.
  • Analyze historical data and trends to forecast staffing needs and optimize labor costs.
  • Collaborate with senior management and clients to create long-term workforce plans and ensure alignment with business goals.
  • Lead and mentor a team of workforce analysts and Business Intelligence analysts to achieve optimal workforce performance.
  • Forecast staffing requirements based on historical data and predictive analytics to ensure efficient scheduling and optimal labor costs.
  • Foster a culture of continuous improvement and innovation in workforce management practices, leveraging technology to automate and streamline processes.
  • Ensure efficient scheduling of staff to meet forecasted demand while optimizing labor costs and ensuring compliance with labor laws.
  • Implement and maintain workforce management tools and software to streamline forecasting and scheduling processes.
  • Monitor real-time performance metrics and adjust staffing plans as needed to maintain service levels and optimize labor costs.
  • Coordinate with operations to manage intra-day staffing adjustments and address any service level deviations.
  • Develop and deliver comprehensive workforce management reports and dashboards to senior leadership and clients.
  • Analyze workforce data to identify trends, variances, and areas for improvement, providing insights and recommendations to optimize workforce performance and enhance operational efficiency.
Requirements:
  • Bachelor's degree in Business, Operations Management, or a related field. Master's degree preferred.
  • Minimum of 15 years of experience in workforce management, with at least 6 years in a leadership role within a BPO environment, with a focus on workflow and staffing.
  • Strong understanding of workforce management tools and software.
  • Proven ability to develop and implement workforce management strategies that align with business goals.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
  • Strong leadership and team development skills, with experience managing a diverse workforce management team.
  • Effective communication and interpersonal skills, with the ability to work collaboratively with clients, senior management, and cross-functional teams.
  • Proficiency in workforce management software and reporting tools.
  • Six Sigma or Lean certification would be an added advantage.
This is a unique opportunity to join a dynamic team and contribute your expertise to drive business growth and success.

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