Business Growth Expert

13 hours ago

Surat, Gujarat, India beBeeGrowth Full time ₹ 20,00,000 - ₹ 25,00,000

Growth Strategist Role

Our goal is to drive business expansion through expert project management, effective communication, and customer-centric alignment.

Key Responsibilities:

  • Customer Engagement & Partnership Building:

Develop and maintain strong relationships with key stakeholders to foster long-term partnerships. Understand client objectives and align them with our product solutions to drive their success.

  • Prepare Detailed Solution Documents:

Work closely with clients and pre-sales teams to detail the solutioning and prepare clear documents explaining the process and system workflow and exception scenarios.

  • Customer Success Management:

Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions. Regularly review account performance metrics and KPIs to ensure the client's goals are met.

  • Implementation Project Leadership:

Drive implementation projects for systems by collaboratively working with clients, pre-sales teams, and product teams. Lead efforts to drive project management best practices so as to ensure we are delivering the project in an agreed timeline with agreed resources and ensuring scope is closely monitored.

  • Data-Driven Insights:

Leverage data to provide actionable insights to customers. Monitor and report on key metrics such as product adoption, engagement levels, and churn risk. Suggest improvements or changes based on analysis.

  • Client Training & Enablement:

Provide clients with training and resources to ensure they understand and can fully utilize the product. Develop customized learning paths and onboarding plans to accelerate time-to-value.

  • Project Handover & Support:

Manage handovers by working with product and support teams. Create client SOPs for processes that can be used by clients and internally by support. Work with the support team to handover the project to Support and Key Account Managers.

  • Customer Feedback Loop:

Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.

Role Requirements:

  • Strong analytical thinking skills.
  • Understanding of supply chain principles and operations in detail.
  • Bachelor's degree in Business, Marketing, Sales, or a related field. Master's degree is a plus.
  • 5+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS or tech-driven company.
  • Experience in managing projects and working in a collaborative environment.
  • Ability to work independently and manage time effectively.

About Us:

Empowering businesses to make informed decisions and drive growth through data-driven insights.

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