Digital Transformation Specialist

7 hours ago

Mumbai, Maharashtra, India beBeeDigitalTransformation Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title">

  • Lead Key Account Manager: Digital Transformation Specialist

Job Summary

We are seeking a seasoned Lead Key Account Manager to join our team as a Digital Transformation Specialist. In this role, you will be responsible for driving customer success through digital transformation initiatives.

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  • Key Responsibilities:

    • Provide thought leadership in how large enterprise organizations can drive customer success through digital transformation.

    • Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.

    • Be an innovator who can build new solutions using out-of-the-box thinking.

    • Engage with business users to build solution presentations, demonstrations, and prototypes.

    • Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.

    • The ability to authoritatively present and articulate the business value to managers and executives of all levels.

    • Deliver functional and technical responses to RFPs/RFIs.

    • Work as an excellent teammate by chipping in, learning, and sharing new knowledge.

    • Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.

    • Lead multiple customer engagements concurrently.

    • Be self-motivated, flexible, and take initiative.

Requirements

For this role, we require:

  • A degree or equivalent relevant experience required. Experience will be evaluated based on core proficiencies or the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

  • Relevant 12+ years of experience in the IT industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high-value business solutions.

  • Strong focus and experience in pre-sales or implementation in financial services industry (Banks/insurance/fintechs/NBFCs) is required.

  • Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw Day in life of across different LOBs in the financial services industry.

  • Knowledge on key critical metrics supervised in financial industry from a customer engagement perspective.

  • Business Analysis/Business case/return on investment construction.

  • Experience in sophisticated solution selling to Enterprise customers within the Financial Services industry.

  • A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing, and Mobile solutions.

  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

  • Outstanding presentation and demonstration skills.

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