Customer Service Support Specialist

24 hours ago

Vadodara, Gujarat, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

We are seeking a highly skilled Support Professional to join our team. As a Customer Service Representative, you will play a vital role in ensuring that our clients receive exceptional service.

Job Description:

This is a customer-facing role where you will be responsible for responding to inquiries and resolving issues in a timely and professional manner.

  • You will interact with customers via phone, email, and live chat, providing support and solutions to their queries.
  • Your primary focus will be on delivering outstanding customer service, addressing concerns, and escalating complex issues to senior team members when necessary.
Key Responsibilities:
  • Provide top-notch customer support by answering calls, responding to emails, and engaging with customers on live chat platforms.
  • Maintain accurate records of customer interactions, including feedback and complaints.
  • Collaborate with internal teams to resolve customer issues efficiently and effectively.
Requirements:
  • Excellent verbal and written communication skills in English and Hindi.
  • Basic knowledge of customer service processes and telephone etiquette.
  • Ability to remain calm, attentive, and professional under pressure.
  • Computer literacy with basic IT knowledge.
  • Minimum qualification: 12th Pass or Graduate.
What We Offer:
  • Health Insurance
  • Provident Fund
  • Paid Time Off & Paid Sick Leave
  • Overtime Pay & Performance Bonus
  • Growth & Learning Opportunities

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