Lead Customer Experience Strategist in Banking
6 days ago
Experience the thrill of crafting unparalleled customer experiences with a leading bank. As our ideal candidate, you'll spearhead the development and implementation of service propositions that redefine excellence.
About Us
The Premier Consultants is a recruitment company dedicated to pairing top talent with innovative organizations like yours. We're driven by a passion for transforming industries through exceptional customer service.
Role Overview
We're seeking a seasoned professional to oversee customer experience and manage customer journeys across touchpoints. This role demands a leadership presence, strategic thinking, and analytical prowess.
Key Responsibilities
- Developing and implementing best-in-class service models that enhance customer satisfaction and loyalty.
- Determining optimal service delivery models across industries and developing enablers for seamless customer interactions.
- Collaborating with partners across organizational boundaries to drive business growth and success.
Requirements
- A minimum of 5 years' experience in customer experience management or a related field.
- Proven track record of successfully managing multiple projects simultaneously.
- Exceptional communication and interpersonal skills.
Salary Range: ₹1,200,000 - ₹1,800,000 per annum, depending on qualifications and experience.
Benefits
- A comprehensive health insurance package.
- A generous retirement plan.
- Opportunities for professional growth and development.
Location: Mumbai
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