Digital Banking Forecaster and Strategist
1 day ago
As a Digital Banking Forecaster and Strategist at Kotak Mahindra Bank, you will play a crucial role in supporting the development and execution of forecasting, demand planning, and S&OP processes within the digital banking function. This position requires a blend of analytical thinking, leadership, and cross-functional alignment to optimize digital banking performance.
Key Responsibilities- Forecasting & Demand Planning
- Manage demand forecasting for customer acquisition, product usage, transactions, and support services.
- Collaborate with product, marketing, finance, and operations teams to incorporate product launches, campaigns, and promotions into forecasts.
- Use historical trends, predictive analytics, and real-time data to create forecasts that balance growth, service levels, and operational costs.
- S&OP Execution & Coordination
- Lead S&OP meetings with key stakeholders to align forecasts with operational capacity and financial goals.
- Develop short- and long-term demand scenarios, identifying risks and opportunities to support agile decision-making.
- Ensure seamless collaboration between product management, customer service, marketing, and technology teams for resource optimization.
- Operational Capacity & Resource Planning
- Monitor and forecast workload across digital channels (e.g., contact centers, chatbots, and cloud platforms) to ensure optimal resource allocation.
- Identify capacity bottlenecks and propose timely solutions to maintain high service levels.
- Prepare contingency plans to address demand fluctuations, such as product launches or unexpected surges.
- Data Analytics & Reporting
- Leverage forecasting tools, dashboards, and analytics platforms to monitor KPIs such as forecast accuracy, transaction volume, and product performance.
- Provide regular insights and reports to senior leadership on forecast performance and operational efficiency.
- Continuously improve forecasting processes using data-driven insights and feedback.
- Team Leadership & Development
- Lead and mentor a small team, fostering a collaborative and high-performance environment.
- Encourage cross-functional learning and professional development for team members.
- Drive alignment across internal stakeholders by promoting transparency and clear communication.
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