Digital Banking Forecaster and Strategist

1 day ago


Mumbai, Maharashtra, India Kotak Mahindra Bank Full time
Job Description

As a Digital Banking Forecaster and Strategist at Kotak Mahindra Bank, you will play a crucial role in supporting the development and execution of forecasting, demand planning, and S&OP processes within the digital banking function. This position requires a blend of analytical thinking, leadership, and cross-functional alignment to optimize digital banking performance.

Key Responsibilities
  • Forecasting & Demand Planning
    • Manage demand forecasting for customer acquisition, product usage, transactions, and support services.
    • Collaborate with product, marketing, finance, and operations teams to incorporate product launches, campaigns, and promotions into forecasts.
    • Use historical trends, predictive analytics, and real-time data to create forecasts that balance growth, service levels, and operational costs.
  • S&OP Execution & Coordination
    • Lead S&OP meetings with key stakeholders to align forecasts with operational capacity and financial goals.
    • Develop short- and long-term demand scenarios, identifying risks and opportunities to support agile decision-making.
    • Ensure seamless collaboration between product management, customer service, marketing, and technology teams for resource optimization.
  • Operational Capacity & Resource Planning
    • Monitor and forecast workload across digital channels (e.g., contact centers, chatbots, and cloud platforms) to ensure optimal resource allocation.
    • Identify capacity bottlenecks and propose timely solutions to maintain high service levels.
    • Prepare contingency plans to address demand fluctuations, such as product launches or unexpected surges.
  • Data Analytics & Reporting
    • Leverage forecasting tools, dashboards, and analytics platforms to monitor KPIs such as forecast accuracy, transaction volume, and product performance.
    • Provide regular insights and reports to senior leadership on forecast performance and operational efficiency.
    • Continuously improve forecasting processes using data-driven insights and feedback.
  • Team Leadership & Development
    • Lead and mentor a small team, fostering a collaborative and high-performance environment.
    • Encourage cross-functional learning and professional development for team members.
    • Drive alignment across internal stakeholders by promoting transparency and clear communication.


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