Senior Implementation Specialist

1 week ago

Surat, Gujarat, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

As a key team member, you will have the opportunity to make a lasting impact on our customers. Your role will be instrumental in ensuring a seamless customer experience from initial contact to successful implementation and renewal.

Key Responsibilities:
  • Develop and maintain a customer-centric implementation process, including training, implementation, and ongoing support
  • Collaborate with internal and external stakeholders to ensure effective communication and account management
  • Establish key performance indicators (KPIs) to measure process improvement and account health
  • Provide expert guidance on our platform, working closely with clients to understand their operational challenges and identify opportunities for growth
  • Deliver high-quality product support and troubleshoot technical issues as they arise
  • Work closely with product management to surface customer feedback and translate it into actionable product requirements
  • Contribute to the development of our implementation function as we scale
About You:
  • 4-6 years of experience in a customer-facing role, such as Technical Onboarding Manager or Customer Success Manager
  • Proven experience in managing customer implementations for enterprise clients or consulting with clients on business process improvements at a senior level
  • Advanced understanding of SaaS and cloud-based software environments
  • Strong analytical and problem-solving skills, with the ability to think creatively and outside the box
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders

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