
Collections Specialist: Debt Recovery
21 hours ago
About the Role
We are looking for talented and results-driven individuals to join our debt recovery process. This is an excellent opportunity for professionals with a background in international customer service, particularly those who have experience in debt collection or account management.
Key Responsibilities- Handle outbound and inbound calls for debt recovery in line with client policies
- Follow up with customers on overdue accounts in a professional and persuasive manner
- Maintain accurate records of customer interactions and payment commitments
- Meet defined productivity and quality benchmarks
- Provide timely updates and escalate issues where necessary
- Minimum 1 year of experience in an International BPO voice process (preferably in debt collection or customer service)
- Strong command of spoken English with a neutral or US/UK accent
- Excellent communication, negotiation, and interpersonal skills
- Ability to handle pressure and meet targets in a fast-paced environment
- Flexible to work in rotational shifts (including night shifts)
This role offers the opportunity to develop your skills and advance your career in a dynamic and challenging environment. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.
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