Exceptional Technical Support Specialist

2 weeks ago

Vadodara, Gujarat, India beBeeTechnical Full time ₹ 84,00,000 - ₹ 1,21,00,000

Job Opportunity:

We are seeking a highly skilled and dynamic Technical Support Specialist to contribute to the success of our rapidly growing business.

Job Summary:

The successful candidate will provide exceptional customer service for our loyal customers, developing good and respected relationships with internal and external customers.

About the Role:

  • Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
  • Analyze and investigate customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis.
  • Report and follow up with engineering and development to address and resolve product issues.
  • Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
  • Run real-time phone or remote access sessions with customers.
  • Develop core competency on Fortinet's product line and technologies.

Requirements:

  • Fortinet Certified Professional (FCP) or CCNA/CCNP certified.
  • Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
  • Strong troubleshooting and problem-solving skills in various OSI layer protocols.
  • Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
  • Working knowledge of Linux OS, virtualization technologies, and cloud computing.
  • Experience in Python or any similar language will be an added advantage.
  • Exemplary skills in oral and written communication.
  • 6 + years of experience in the computer networking or security industry.

Benefits:

We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Why Choose Us:

Join a collaborative team that works seamlessly with specialized groups to ensure a comprehensive and seamless technical support experience.

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